Data protection policy

Security and privacy are important to us. In our Data Protection Policy you can read about how we handle and protect personal information that you provide to us.

Långholmen Hotell & Restaurang AB (hereinafter "Långholmen") protects your personal integrity. This data protection policy explains how Långholmen collects and uses your personal information. It also describes your rights and how you can assert them. You can always contact us for privacy and data protection issues by sending us an e-mail at


Summary of Langholm's Data Protection Policy

  • Långholmen can process and save your personal data to provide, perform and improve its services.
  • Långholmen only uses your personal data for what they were intended for when collected and we save the data just as long as necessary for that purpose.
  • Långholmen takes protective measures to ensure that your personal data are processed safely.
  • You have the right to access your personal information, have these corrected or deleted.


Acceptance of Långholmen´s Data Protection Policy

By using Långholmen´s Services, you agree to our Data Protection Policy and our processing of your personal information. You also agree that Långholmen uses electronic communication channels to send information to you. It is important that you read and understand our data protection policy before using our services.

In order to provide you with our services, such as our quotes, reservations, confirmation, or our online store, we need to process your personal information as below. We do this with the utmost respect for your integrity.


What information do we handle?

You can directly or indirectly provide us with information about yourself in a variety of ways, such as when you send us an email with a request, when you book online or confirm a purchase on our website. Even when you simply contact us, stay at our hotel, eat at our restaurant or use any of Långholmen´s services you could provide us with your personal information.

Personal data we process may be:

  • Person and contact information - Name, Date of birth, Social security number, Invoice and delivery address, E-mail address, Cell phone number, etc.
  • Information about goods / services - details about the goods / services you have purchased.
  • Financial information - Credit card number, payments
  • Historical information - your purchase, payment and credit history.


What do we do with your information?

The information you provide, as well as information about the goods / services and your financial information is generally necessary to enter a contract with us, while other information we collect generally is necessary for other purposes, as described below.

This information is used to provide, perform and improve Långholmen´s services. Långholmen processes personal information for the following purposes based on the following legal grounds.


Purpose of handling

Below we describe what we can use your personal information for and why handling may be necessary.

  • To confirm your identity and verify your personal and contact information
    Legal basis for processing: Perform our contractual commitments to you.
  • To ensure that all services are correctly provided to you following the agreements.
    Legal basis for processing: Perform our contractual commitments to you.
  • To administer your payment and customer relationship, such as to fulfill our obligations to you and to provide you with information, products and services that you request from us.
    Legal basis for processing: Perform our contractual commitments to you.
  • For customer analysis, administer Långholmen's services and for Långholmen's internal operations, including trouble shooting, data analysis, testing, research and for statistical purposes.
    Legal basis for processing: Perform our contractual obligations to you and other legitimate interests.
  • To comply with applicable legislation, such as the law for registration of foreign guests, the law on archiving of accounting materials, etc.
    Legal basis for processing: Follow applicable legislation.
  • To improve our services and for general business development, develop our products and features and new business opportunities. For example, through electronic communication channels, performing customer satisfaction surveys after using our services.
    Legal basis for treatment: Other legitimate interests.


Who can we share your information with?

Långholmen may share your information with:

  • Suppliers and subcontractors for the performance of our contractual obligations to you and for other purposes as set out in this data protection policy.
  • Public Authorities. Långholmen may provide the necessary information to authorities such as the police or other authorities if we are required to do so by law or if you have agreed to do so.
  • Third party in case of transfer of business. If Långholmen is acquired by a third party, personal data about Långholmen´s customers can be transferred at the same time.


Where do we process your personal information?

We strive to process your personal information within the EU / EEA. However, in some situations, personal data may be transferred to, and processed in, non-EU / EEA countries by supplier or subcontractor. As Långholmen is determined to always protect your personal information, Långholmen will take all reasonable legal, technical and organizational measures to ensure that your personal information is handled securely and with an adequate level of protection that meets the requirements of the EU Data Protection Regulation (GPDR).


How long do we save your personal information?

We save your personal information as long as necessary to perform our contractual obligations to you and as long as required by applicable legislation. When we save your personal data for purposes other than our contractual obligations, such as archiving of accounting materials, we save personal data only as long as necessary and / or legally mandatory for that purpose.


Your rights of access, rectification and deletion

  • Right to access your personal data. You can request a copy of the information we have about you.
  • Right to rectification. You are entitled to correct incorrect or incomplete information about you.
  • Right to be deleted ("right to be forgotten"). You are entitled to request the deletion of your personal data for those cases where personal data is no longer necessary for the purpose for which it was collected.


If you wish to use one of your rights, please contact us by e-mail at


Information about the company

Långholmen Hotell & Restaurang AB is registered within the Swedish Companies Registration Office, Bolagsverket, with organization number 556432-6808. Postal Address: Box 9116, 102 72 Stockholm. Visiting address: Långholmsmuren 20, 117 33 Stockholm.

Långholmen Hotell & Restaurang AB is the controller for the processing of your personal data as above and complies with Swedish data protection legislation. Långholmen administers its own data protection processing registry, which describes processes, systems and subcontractors.

Visit for more information about the company and its operations.