General Terms & Conditions

Långholmen’s general conditions for accommodation in the hotel or hostel.

Arrival and departure

The hotel room is at your disposal from 3 pm at the latest on the date of arrival. You are required to check-out from your room at the hotel by 12:00 noon at the latest on the day of departure. If you stay at the hostel you are required to check-out from your room by 10:00 am at the latest.

Late arrivals

The room is held until 6 pm on the date of arrival. If you intend to arrive later, you must inform the hotel in advance in order to not risk losing your room to another guest.

Booking fee and advance payment

The hotel has the right to request a booking fee or other advance payment in order for your reservation to be binding. This sum is subtracted from the final bill. If you cancel the room and disregard the cancellation deadline, the hotel has the right to retain the booking fee/advance payment.

Cancellations, failure to arrive, refunds

If the room was booked as a non refundable, you must pay for the entire stay if you cancel or fail to arrive.
The cancellation is to be made by 6 pm at the latest on the day before agreed arrival. If you fail to arrive without having cancelled, or cancel later than 6 pm the day before, you must pay for one night.

If the hotel has incurred extra costs due to your cancellation, you must pay for these costs in full.

In case of refunds it will as standard be carried out in the same way as the payment was made.

Earlier departures

If you have made a reservation for a definite time period, but depart before the end of that period, you are required to pay the same amount as for a late cancellation. In addition to the price for the time you stayed at the hotel, you are required to pay for an additional night.

Disputes - The Visita disciplinary board - an extra assurance

All hotels are required to reimburse the guest for damage that is a result of neglect by the hotel. You, the customer, are also responsible for any damage that you or your guests may cause within the hotel. When handling a conflict between hotels and customers, there is an important difference between those hotels that are members of Visita and other hotels. Visita has a Disciplinary Board, which the Visita member companies have agreed to follow. The composition of the Disciplinary Board guarantees a qualified and objective investigation of the conflict. This is why the Visita Disciplinary Board offers an extra assurance for you who choose to stay at a hotel that is a member of Visita. You will find the contact information for the Disciplinary Board (Ansvarsnämnden) on the Visita website, visita.se

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